QUICK HELP FOR VOLUNTEER PROFILE ISSUES
Below are answers to the most common questions. This may not solve every issue, but it might solve yours.
How do I complete Risk Status in my volunteer profile?
That is the online background check. You must complete it by clicking the link in the email sent to you, after you submit your volunteer application. Check your spam for an email from [email protected].
If you don't see it, AYSO National provides these steps for you to follow on the AYSO WIKI.
I completed the online background check. It still shows pending.
It can take a couple weeks, especially if you didn't use your full legal name, or your other information doesn't quite match. AYSO National provides these steps to check your Sterling background check status on the AYSO Wiki.
I don't see the AYSOU button in my volunteer profile
Did you submit a volunteer application?
Are you logged into a spouse's account, but not really your own?
Are you missing a volunteer ID? if it is not showing, then you may need to click the Pencil icon next to your volunteer application and re-save it. (Sometimes it takes up to three tries), before a volunteer ID shows.
If you've tried all those steps, email [email protected] and [email protected] and we can try to assist.
I get a login error when trying to access AYSOU.
If you just signed up, give it a couple hours.
Otherwise, email [email protected] and we can try to assist.