WHAT DO YOU SEE ON YOUR ACCOUNT WHEN A REFUND IS GIVEN?

Refund and Account Balance.
(click here for refund policy)

AYSO 73 is deviating from the AYSO National refund policies when we refund the full registration fee under special consideration.
The $20 AYSO National Fee and the transactions fees are non-refundable.

EXAMPLE:
You registered your player on 4/4/21 in the Early Bird period:
$130 (regional) - $20(Early Bird) +$20 (AYSO National Fee) + $2.75 (Sports Connect Transaction fee)= $132.75.
The order looks like: 1212987654   4/4/2021  $132.75  

A refund was properly requested by email to the regional commissioner  on 5/4/2021.
The explanation for the refund request was discussed in a board meeting and it was decided to give a full refund including the AYSO National Fee and transaction fees.
The primary account holder receives a refund check of $132.75 and notices two things on the account.

1. The original registration order which registered the player will show status CANCELLED.
2.  A new order number (=cancellation order) is added to your account with a small amount and status COMPLETED.

For example:
1212987654 4/4/2021 $132.75 CANCELLED.
1219987564 5/5/2021  $22.75 COMPLETED
There can be some delay in updating the status on the system and the refund check may have already been sent and received.

NOTE1:
The cancellation order number looks like any other order but with a higher sequence number and the date of cancellation.
The value in the cancellation order is the non-refundable amounts in the registration order.
For example:
1212987654 4/4/2021 $132.75 CANCELLED
1219987564 5/5/2021  $22.75 COMPLETED (non-refundable amount as per Sports Connect System)
 
The amount of the actual check given to the player/primary account holder is $132.75 but the system assumes $110 only and cannot be overwritten.
At this point region 73 paid for the $22.75 refund but it is kept by AYSO National office and Sports Connect.

NOTE3:
If insurance refund is approved (rarely) and refund is sent to R73 by the AYSO National Office then $20 refund will reduce the loss for the region to  $2.75.

NOTE4:
Sports Connect system assumes that transaction fees are not returned even if Region 73 does refund registration in full.