Problem
You enter your username and password and click ‘Sign In’ but nothing happens and you are brought back to a blank login screen.
Cause
The website issues a “browser cookie”, which is a small chunk of information needed by the website during the sign-in process, and that cookie is being blocked by the browser on your computer (most likely Internet Explorer).
Solution
NOTE: You will only have to perform this procedure once per computer.
NOTE: The procedure below assumes you are using Internet Explorer 8 or above but should be similar on other web browsers.
- Look down at the bottom right portion of your browser window and you should see an image of an eye with a warning symbol near it. Double-click on the eye and you will be presented with a Privacy Report popup window:
![](https://lh4.googleusercontent.com/T3VWkanzoqc6YpeTmK-TgcCxXXkx0p7VUPFT2EPaTYpY7vytrUAu7sIiiybZCxcG7hJ-7rKQfb9ByGDh80TsmpzZs1H46BHuZtasKBIRtPv0O5PdxYh44I9eBrprOd1E8rXkI2E)
- Click the [Settings] button:
- The Internet Properties window will display. Make sure you are on the {Privacy} tab and then click the [Sites] button:
![](https://lh4.googleusercontent.com/3ndUSuPN1SoOf9as8fsOC09XXlefmZLzuqTVfZD7o_Z-gUnmvfDU2SVXzSytyp7nmJDyzNiUSxv7OWzGh2NYs7NR6d8zMJhpUKum527pZbkjLFLfN9q6r7BzbQ4dKrz3IQTuExQ)
- Where it says Address of website: type the address EXACTLY as shown below and then click the [Allow] button. You should see the site show up under the ‘Managed Websites’ section with a setting of Always Allow:
bluesombrero.com
![](https://lh6.googleusercontent.com/UC_jszcZQBB2IB278-_QXxbLNd-h5kx1XqQinv4bEjx9medpirAk4Px1cKgPO06pGiqwgzzwKXGpnIt_iyD5vtjPbl53I65wH_mXa9lTWZj9I2zXw6A5OwwIX189jbI1tJmSoT4)
- Click [OK] to close the Per Site Privacy Actions window.
- Click [OK] to close the Internet Properties window.
- Click [Close] to close the Privacy Report window.
- You should now be able to login to our website.