• Registration dates, times, price, etc.
• Season Information
• Refunds/Cancellations
• Transfers
• Team assignments, equipment, uniforms, etc.

• Online Registration Guide

1. A $20.00 Membership Fee is charged to each registration and this fee is NON-REFUNDABLE. Registration is the $20.00 Membership Fee + Registration Fee.
2. If your refund request is submitted more than 30 days before the first scheduled game, a full refund of the Registration Fee will be issued.
3. If a request is submitted less than 30 days before the first scheduled game, then only a 50% refund of the Registration Fee will be issued.
4. ABSOLUTELY NO REFUNDS will be issued after the first scheduled game, regardless of circumstance.

• Click the Login button that is located in the upper right-hand corner of the screen.
  
• Enter your email address and click the Continue button.
  
• Click the Forgot your Password? link.
  
• Verify or enter your email address, and then click Send Sign In Link or Reset Password button.
  
• You will receive an email with your username and a reset password link. From here, you will be taken to the site where you will be able to reset your password.
• If you do not receive your email reminder, make sure to check your spam/junk email folder.

• Click the Login button that is located in the upper right-hand corner of the screen.
  
• Enter your email address and click the Continue button.
  
• Click the Forgot your Password? link.
  
• Verify or enter your email address, and then click Send Sign In Link or Reset Password button.
  
• You will receive an email with your username and a reset password link. From here, you will be taken to the site where you will be able to reset your password.
• If you do not receive your email reminder, make sure to check your spam/junk email folder.

• First, please make sure you have entered all required information for your credit card correctly (i.e. name, address, number, expiration date, etc.). Note: The name on your account must match the name that is tied with the credit card.
• Second, please make sure you have entered in your billing address as it appears in your credit card statement. Even something as simple as "street" instead of "st" will cause the system to reject your card.
• If your security code is 000, try entering 001 instead.
• Finally, some of our partners do not accept American Express or Discover. This is decided on a club-by-club basis. If this is the case, please try using a different credit card.

• You will need to click on the Login button in the upper right hand corner of the screen.
  
• Click on the Gear button to change any account information such as email address, address, or telephone number. Unfortunately, usernames cannot be changed.
  

• Click on the Shopping Cart button to pick up right where you left off.
  
• Follow the steps through to the checkout screen and make sure you click on the Submit button to complete the registration.
• You will be able to tell that the order is complete because you will see an order confirmation screen with all of the details of the completed registration. You will also receive an order confirmation email to the email address you created your account with on the region's website.

You can make sure that your order is complete by logging into your account on the region's website and clicking on Order History from the My Orders tab.

You can also check your email to see if you received an order confirmation email - this email is like a receipt. Your child is not considered registered until you have received an order confirmation email.

• Log into the account in which your child is registered.
• Then click the team that the child is playing on. This should be underneath your child's name.
• This will take you to your child’s Team Page. Then view the Schedule tab and the Roster tab.
• If you do not see a team listed beneath your child's name, look for Team Central in the menu. From here, click on Team Directory to find your child's roster or Posted Schedules to find your child's team's schedule.
  

• You can sign up to volunteer while you are registering your child.
• During the registration process, select the appropriate program and role that you would like to sign up for and enter all required information.
• If you did not sign up to volunteer while registering your child, you can sign up at a later date.
• Log in to your account and click on the Volunteer tab >> and then click on Find Volunteer Roles.
  
  
• Select the program, division, and role that you wish to sign up for, hit Next, and enter all required information.
• Once you are a volunteer, the role will display in your account like the image below:
  

When a credit card payment fails both the admin and the parent are notified. If the failed payment occurs on the initial registration checkout, the item will remain in the shopping cart for future payment. If the failed payment occurs in a payment plan, the installment defaults to a manual payment in which the account holder will need to manually pay on the site.

Failed payments can occur for a variety of reasons:

1. Billing Address mismatch
2. Invalid Card
3. Payment type is not accepted
4. Insufficient Funds

If a billing address mismatch occurs on multiple payment attempts at checkout, the cardholder's bank will hold payment on the card for risk of fraudulent charges. The bank will also hold these charges in a pending status on the card until further verified. Once verified, the pending charges will fall off of the cardholder's account.