The following information is too detailed for most people. Yet, I thought it would be useful for people to understand the process being performed to issue a refund.
Requesting a refund
Requesting a refund is simpler than it used to be in the past because you received an email receipt for your registration Order. To request a refund, please forward the Order email with an explanation for your refund request at the top to both the Regional Registrar ([email protected]) and Regional Commissioner ([email protected]).
You will receive two (2) emails:
- The first email you receive confirms your child's registration has been cancelled. And,
- The second email you receive will indicate your refund has been processed.
There are two ways your refund will be processed: 1) Direct to your credit card, or 2) A mailed check. See Refund processing below for the reason why mailed check or direct to credit card was used.
If your child was registered and not placed on a team, then we will automatically cancel your child's registration and process the refund.
Refund processing
The first thing to understand is that registrations paid by credit card processed are placed in a Blue Sombrero holding account. It is held by Blue Sombrero until they transfer it to our checking account.
While money is rolling in from registrations, Blue Sombrero (BSB) has plenty of funds for us to process refunds immediately and directly to the credit card. BSB, however, empties the fund pool into our checking account each week. The fund is at zero on Monday morning.
What we know is that:
- There is no way to replenish the BSB fund with a withdrawal from our checking. And,
- There is no way to hold the automatic emptying of the funds into our checking.
If there very little - if any - registration revenue coming in, then: The fund has no money to issue refunds back to the customer's credit card. We will have to process all refunds by issuing checks out of our checking account.
The processing of refunds by check must be coordinated with Blue Sombrero. We need to indicate the refund has been processed to close the Order. Once the check has been issued and signed, someone will need to record it in BSB, and close the order out before sending the check out. Per the 2-steps listed above, the user will get an email indicating the order refund has been processed and they should be expecting the check in the mail shortly.
You should expect a check approximately two (2) weeks after the registration has been cancelled.